Customer Service Advisor

Institutional clients include pension funds, endowments and insurance companies. FA Payments manages assets for more than 200,000 clients through 120 offices.

Role overview:

FA Payments has an opening for a Customer Service Advisor. This is a phone-heavy role with set schedules. Breaks and lunch are scheduled by workforce management. Remote position. Most of the team is in Jaipur, but nobody is required to come in. Please make sure you have dependable internet and backup power.

In this role you will:

• Process returns, exchanges, refunds and address changes.
• Transfer calls to the right department with a warm handoff.
• Call customers back on open issues within the promised timeframe.
• Complete required training and quality coaching sessions.
• Escalate complaints that need a supervisor or another department.
• Notice repeat problems and report them to your team lead.
• Follow scripts and required disclosures on recorded lines.

Minimum qualifications:

• 3-5 years of customer service, retail, hospitality or call centre experience.
• Reliable attendance. Schedule adherence is tracked.
• Basic computer skills (Windows, Outlook, web browsers)
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster.

Preferred:

• Bilingual English and Spanish (pay differential)
• Knowledge of e-commerce order systems such as Shopify.
• Prior billing or insurance call centre work.
• Experience handling escalations.

Schedule: Tuesday to Saturday, 9:00 AM to 5:30 PM

Pay: ₹4,50,000 to ₹6,00,000 per annum

What we offer:

• Health insurance for you and your family.
• Provident fund.
• Paid leave.
• Group term life insurance.
• Meal coupons.
• Accommodation provided.

Please submit your CV in English.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at FA Payments.