Customer Service Advisor

About the company

Retainers start small, and many clients have stayed with us for years. We work with restaurants, contractors and medical practices in Biloxi. Family owned and operated since 1978. Summer Fridays end at 1 p.m.

Role overview

ET Digital is hiring for its operations team in London. Full-time and part-time shifts available. We are headquartered in Biloxi and have been hiring remotely since 2020. We hire in the UK through an employer of record, so this is a regular full-time job with local payroll and statutory benefits. Core hours overlap with US Central time, 9:00 AM to 1:00 PM CT.

In this role you will

• Transfer calls to the right department with a warm handoff
• Notice repeat problems and report them to your team lead
• Follow scripts and required disclosures on recorded lines
• Complete required training and quality coaching sessions
• Meet targets for handle time, quality score and customer satisfaction
• Escalate complaints that need a supervisor or another department
• Document every interaction in Zendesk or Salesforce Service Cloud
• Call customers back on open issues within the promised timeframe

Requirements

• For remote roles: quiet workspace and wired internet at 25 Mbps or faster
• Comfortable using multiple screens and systems at the same time
• High school diploma or GED
• Reliable attendance. Schedule adherence is tracked
• Clear speaking voice and good listening skills
• Basic computer skills (Windows, Outlook, web browsers)

Schedule: Tuesday to Saturday, 9:00 AM to 5:30 PM

Benefits

Salary range: £14.50 - £16.50 per hour

• Annual salary review
• Annual learning budget
• Monthly internet allowance
• 24 days paid time off

We may close the vacancy early if we receive a high number of applications.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at ET Digital Inc..