Customer Service Advisor

Second-generation ownership: the founder's daughter runs the agency now. Most new business comes from referrals by existing clients. Continuing education credits are tracked and reimbursed.

About the role

Looking for a Customer Service Advisor who wants to stay somewhere for a while. This is a phone-heavy role with set schedules. Breaks and lunch are scheduled by workforce management. You can work from home anywhere in Bangladesh. We have no office requirement.

Duties

• Update customer records accurately.
• Process returns, exchanges, refunds and address changes.
• Escalate complaints that need a supervisor or another department.
• Explain bills and payment options and take payments over the phone.
• Call customers back on open issues within the promised timeframe.
• Follow scripts and required disclosures on recorded lines.

Requirements

• 3-5 years of customer service, retail, hospitality or call centre experience.
• Basic computer skills (Windows, Outlook, web browsers)
• Comfortable using multiple screens and systems at the same time.
• Clear speaking voice and good listening skills.
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster.
• High school diploma or GED.

Schedule: Four 10-hour shifts, rotating weekend day

Compensation and benefits

• Medical insurance.
• Provident fund.
• Paid leave.
• Overtime pay.
• Two bonuses a year.

Applications are reviewed weekly.

Please submit your CV in English.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Dhaka Insurance Group.