Customer Service Advisor

About Dakshin Labs

The product is a mobile app plus a React web dashboard, with a Python and PostgreSQL backend on AWS. Clients range from single-location retailers to franchise groups with hundreds of stores, all running our point-of-sale and loyalty software. We keep recurring meetings to Tuesdays and Thursdays where we can.

About the role

This is a newly created position. This is a phone-heavy role with set schedules. Breaks and lunch are scheduled by workforce management. Dakshin Labs is hiring for its Member Services team in Dhaka. Full-time and part-time shifts available. This role is fully remote within Bangladesh. Please make sure you have dependable internet and backup power.

Day to day

• Escalate complaints that need a supervisor or another department
• Follow scripts and required disclosures on recorded lines
• Document every interaction in Zendesk or Salesforce Service Cloud
• Transfer calls to the right department with a warm handoff
• Notice repeat problems and report them to your team lead
• Update customer records accurately

What you bring

• 3+ years of customer service, retail, hospitality or call centre experience
• Reliable attendance. Schedule adherence is tracked
• Basic computer skills (Windows, Outlook, web browsers)
• Able to sit at a workstation and wear a headset for a full shift
• Must pass a background check
• Typing speed of at least 35 WPM

Pay and benefits

• Medical insurance
• Provident fund
• Paid leave
• Two bonuses a year
• Overtime pay

Please submit your CV in English.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Dakshin Labs.