Customer Service Advisor

About the job

Second-generation ownership: the founder's daughter runs the agency now. We are backfilling a position after an internal move. Looking for patient people who can follow a process, type while they talk and stay polite with upset callers. You can work from home anywhere in India. We have no office requirement.

Look up orders, accounts and shipping status in the CRM and order system
Document every interaction in Zendesk or Salesforce Service Cloud
Escalate complaints that need a supervisor or another department
Meet targets for handle time, quality score and customer satisfaction

What you'll need

3+ years of customer service, retail, hospitality or call centre experience
Must pass a background check
Able to sit at a workstation and wear a headset for a full shift

Schedule: Monday to Friday, 11:00 AM to 7:30 PM.

Salary: ₹4,00,000 to ₹5,00,000 pa

We offer health insurance for you and your family, provident fund, paid leave, overtime pay, internet reimbursement and gratuity.

Due to the number of applications, only shortlisted candidates will be contacted.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Banerjee Benefits Pvt Ltd.