Customer Service Adviser

Who we are:

Commercial lines, personal lines and specialty programs are run as separate business units. Our claims organisation handles more than 400,000 claims a year, including catastrophe response after hurricanes and hail.

Our team is growing and we are hiring a Customer Service Adviser. Looking for patient people who can follow a process, type while they talk and stay polite with upset callers. You can work from home anywhere in India. We have no office requirement. Please make sure you have dependable internet and backup power.

Job duties:

• Look up orders, accounts and shipping status in the CRM and order system.
• Follow scripts and required disclosures on recorded lines.
• Meet targets for handle time, quality score and customer satisfaction.
• Update customer records accurately.
• Escalate complaints that need a supervisor or another department.
• Call customers back on open issues within the promised timeframe.
• Complete required training and quality coaching sessions.

Skills and experience:

• Basic computer skills (Windows, Outlook, web browsers)
• Typing speed of at least 35 WPM.
• High school diploma or GED.

Pluses:

• Prior billing or insurance call centre work.
• Knowledge of e-commerce order systems such as Shopify.
• Experience handling escalations.

Schedule: Monday to Friday, 11:00 AM to 7:30 PM

What you get:

Salary: ₹5-6.5 LPA

• Health insurance for you and your family.
• Provident fund.
• Paid leave.
• Accommodation provided.
• Internet reimbursement.
• Gratuity.

We may close this posting early once we have enough applications.

Please mention your notice period and expected salary.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Wrenhill Mutual Pvt Ltd.