Customer Service Adviser

Our claims team handles property and auto claims from first notice of loss through settlement. January renewals keep everyone busy for a few weeks.

Role overview:

The Customer Service Adviser answers customer calls, chats and emails about orders, billing and account changes. Our team is spread across 11 countries. Headquarters is in Laredo. We engage team members in Pakistan as full-time contractors. Most of our contractors have been with us for more than two years. You will need at least 4 hours of overlap with US Central time.

Your responsibilities:

• Follow scripts and required disclosures on recorded lines.
• Complete required training and quality coaching sessions.
• Answer inbound calls, live chats and emails from a queue.
• Notice repeat problems and report them to your team lead.
• Transfer calls to the right department with a warm handoff.
• Explain bills and payment options and take payments over the phone.

You'll need:

• 3+ years of customer service, retail, hospitality or call centre experience.
• Able to sit at a workstation and wear a headset for a full shift.
• Reliable attendance. Schedule adherence is tracked.
• Basic computer skills (Windows, Outlook, web browsers)

Schedule: Monday to Friday, 8:00 AM to 4:30 PM

Perks and benefits:

Pay: $490 - $620/month

• Monthly payments via wire transfer or Wise.
• Company laptop.
• Monthly internet allowance.

Candidates must be eligible to work in Pakistan.

Duration: 6 months. Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Wilson Insurance Agency.