Customer Service Adviser

Willamette Law Offices has an opening for a Customer Service Adviser. Hourly pay plus quarterly performance bonus, health benefits after 60 days and paid time off. You will be employed through our employer-of-record partner in Nepal, with a local contract and salary paid in Nepalese rupees. You will need at least 4 hours of overlap with US Central time.

Job duties

• Transfer calls to the right department with a warm handoff.
• Follow scripts and required disclosures on recorded lines.
• Notice repeat problems and report them to your team lead.
• Escalate complaints that need a supervisor or another department.
• Meet targets for handle time, quality score and customer satisfaction.
• Explain bills and payment options and take payments over the phone.

Requirements

• 2+ years of customer service, retail, hospitality or call centre experience.
• Basic computer skills (Windows, Outlook, web browsers)
• Clear speaking voice and good listening skills.

Schedule: Four 10-hour shifts, rotating weekend day

What you get

• 20 days paid time off.
• Co-working space stipend.
• Public holidays observed per your country.
• Paid sick days.
• Wellness allowance.
• Monthly internet allowance.

About Willamette Law Offices

The firm also handles immigration work, including family petitions, work visas and naturalization. Our estate planning practice drafts wills, trusts and powers of attorney, and handles probate.

Only shortlisted candidates will be contacted.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Willamette Law Offices.