Customer Service Adviser

Our founder spent 20 years running plants before starting the firm in 1970.

The role

The Customer Service Adviser answers customer calls, chats and emails about orders, billing and account changes. Fully remote. You can work from anywhere in India.

Responsibilities

• Process returns, exchanges, refunds and address changes
• Complete required training and quality coaching sessions
• Notice repeat problems and report them to your team lead
• Transfer calls to the right department with a warm handoff
• Answer inbound calls, live chats and emails from a queue
• Explain bills and payment options and take payments over the phone
• Look up orders, accounts and shipping status in the CRM and order system
• Meet targets for handle time, quality score and customer satisfaction

Who you are

• 2+ years of customer service, retail, hospitality or call centre experience
• Able to sit at a workstation and wear a headset for a full shift
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster
• Comfortable using multiple screens and systems at the same time
• Typing speed of at least 35 WPM

Schedule: Monday to Friday, 11:00 AM to 7:30 PM

What you get

Pay: ₹4,50,000 to ₹5,00,000 per annum

• Gratuity
• Health insurance for you and your family
• Paid leave
• Overtime pay
• Internet reimbursement

Please submit your CV in English.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at WF Strategies.