Customer Service Adviser

WE Light & Power has an opening for a Customer Service Adviser. Paid training for the first two weeks. After that you will handle 40 to 60 contacts per shift. Our headquarters is in Fayetteville, and about a third of the team works remotely from other countries. Employment is through our payroll partner in Sri Lanka. Salary is paid monthly in Sri Lankan rupees. You will need at least 4 hours of overlap with US Eastern time.

Main duties:

• Answer inbound calls, live chats and emails from a queue.
• Call customers back on open issues within the promised timeframe.
• Complete required training and quality coaching sessions.
• Process returns, exchanges, refunds and address changes.
• Follow scripts and required disclosures on recorded lines.
• Meet targets for handle time, quality score and customer satisfaction.

What you'll need:

• 2+ years of customer service, retail, hospitality or call centre experience.
• Basic computer skills (Windows, Outlook, web browsers)
• High school diploma or GED.
• Reliable attendance. Schedule adherence is tracked.
• Clear speaking voice and good listening skills.
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster.

Schedule: Monday to Friday, 8:00 AM to 4:30 PM

Benefits:

• Paid parental leave.
• Public holidays observed per your country.
• 20 days paid time off.
• Co-working space stipend.
• Paid sick days.
• Annual team retreat.
• Home office setup budget.

About WE Light & Power:

Since 1968, the utility has served Fayetteville and the surrounding county. Line workers go through a four-year apprenticeship.

Please submit your CV in English.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at WE Light & Power Inc..