Customer Service Adviser

Since 1958, the bank has grown through more than a dozen acquisitions. Our commercial banking group lends to manufacturers, health systems and real estate developers. Founded in 1958, we now have 7,100 employees. Banking holidays are paid days off.

The role:

This role opened up after a team member moved internally. Waypost is hiring for its Member Services team in Bengaluru. Full-time and part-time shifts available. Our team is spread across 17 countries. Headquarters is in Los Angeles. You will be employed through our employer-of-record partner in India, with a local contract and salary paid in Indian rupees. You will need at least 3 hours of overlap with US Pacific time.

Job duties:

• Answer inbound calls, live chats and emails from a queue.
• Update customer records accurately.
• Look up orders, accounts and shipping status in the CRM and order system.
• Follow scripts and required disclosures on recorded lines.
• Call customers back on open issues within the promised timeframe.

Required qualifications:

• 2+ years of customer service, retail, hospitality or call centre experience.
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster.
• High school diploma or GED.
• Reliable attendance. Schedule adherence is tracked.
• Basic computer skills (Windows, Outlook, web browsers)
• Clear speaking voice and good listening skills.

Preferred:

• Zendesk, Five9 or Genesys experience.
• Chat support experience.
• Prior billing or insurance call centre work.

Schedule: Monday to Friday, 11:00 AM to 7:30 PM

Compensation and benefits:

• Paid sick days.
• Two weeks of paid leave at year end.
• Performance bonus.

Please submit your CV in English.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Waypost, Inc..