Customer Service Adviser

Since 1958, the bank has grown through more than a dozen acquisitions. Our commercial banking group lends to manufacturers, health systems and real estate developers. Founded in 1958, we now have 7,100 employees. Banking holidays are paid days off.

The role:

We are creating this position because the workload has grown. Waypost is hiring for its Returns team in Bhubaneswar. Full-time and part-time shifts available. Our team is spread across 9 countries. Headquarters is in Los Angeles. We hire in India through an employer of record, so this is a regular full-time job with local payroll and statutory benefits. You will need at least 3 hours of overlap with US Pacific time.

Key responsibilities:

• Update customer records accurately.
• Escalate complaints that need a supervisor or another department.
• Document every interaction in Zendesk or Salesforce Service Cloud.
• Transfer calls to the right department with a warm handoff.
• Answer inbound calls, live chats and emails from a queue.
• Complete required training and quality coaching sessions.
• Notice repeat problems and report them to your team lead.

Required qualifications:

• 3-5 years of customer service, retail, hospitality or call centre experience.
• High school diploma or GED.
• Basic computer skills (Windows, Outlook, web browsers)
• Clear speaking voice and good listening skills.
• Reliable attendance. Schedule adherence is tracked.
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster.

Pay and benefits:

• 20 days paid time off.
• Paid sick days.
• Wellness allowance.
• Paid parental leave.
• Public holidays observed per your country.

Let us know your current notice period and salary expectations.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Waypost, Inc..