Customer Service Adviser

About us

Outsourced CFO work is a growing part of the practice, especially for startups and medical groups. We prepare audits, reviews and compilations for nonprofits, construction companies and HOAs.

About the role

We are backfilling a position after an internal move. Hourly pay plus quarterly performance bonus, health benefits after 60 days and paid time off. Visakhapatnam Tax & Accounting is hiring for its operations team in Jaipur. Full-time and part-time shifts available. Remote position. Most of the team is in Visakhapatnam, but nobody is required to come in. A stable internet connection and a backup power option are required.

In this role you will

Answer inbound calls, live chats and emails from a queue. Meet targets for handle time, quality score and customer satisfaction. Complete required training and quality coaching sessions. Transfer calls to the right department with a warm handoff. Look up orders, accounts and shipping status in the CRM and order system. Escalate complaints that need a supervisor or another department.

Skills and experience

3+ years of customer service, retail, hospitality or call centre experience. High school diploma or GED. Must pass a background check.

Desirable

Bilingual English and Spanish (pay differential). Knowledge of e-commerce order systems such as Shopify. Chat support experience.

Benefits

Health insurance for you and your family. Provident fund. Paid leave. Internet reimbursement. Overtime pay. Gratuity. Accommodation provided.

Candidates must be eligible to work in India.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Visakhapatnam Tax & Accounting Pvt Ltd.