Customer Service Adviser

Founded as a farmers' mutual in 1994, the company is now one of the larger mutual insurers in the Netherlands. Regional offices in Eindhoven and five other cities support agents and policyholders. Founded in 1994, we now have 540 employees.

This is a backfill for a team member who moved to another team. Looking for patient people who can follow a process, type while they talk and stay polite with upset callers. We hire in Sri Lanka through an employer of record, so this is a regular full-time job with local payroll and statutory benefits. Working hours overlap with Central European Time.

In this role you will:

• Update customer records accurately
• Call customers back on open issues within the promised timeframe
• Explain bills and payment options and take payments over the phone
• Meet targets for handle time, quality score and customer satisfaction
• Notice repeat problems and report them to your team lead
• Answer inbound calls, live chats and emails from a queue
• Escalate complaints that need a supervisor or another department
• Follow scripts and required disclosures on recorded lines

You'll need:

• 2-4 years of customer service, retail, hospitality or call centre experience
• Must pass a background check
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster

Perks and benefits:

Salary: LKR 150,000 - LKR 185,000 pcm

• 20 days paid time off
• Paid parental leave
• Paid sick days
• Company laptop
• Annual salary review
• Flexible hours

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Vecht Verzekeringen.