Customer Service Adviser

Founded as a farmers' mutual in 1994, the company is now one of the larger mutual insurers in the Netherlands. Regional offices in Eindhoven and five other cities support agents and policyholders. Founded in 1994, we now have 540 employees.

The role:

Vecht Verzekeringen is hiring for its Member Services team in Mumbai. Full-time and part-time shifts available. The Customer Service Adviser answers customer calls, chats and emails about orders, billing and account changes. This is a full-time remote role. We use an employer of record in India, so you get a proper employment contract, not a freelance agreement. Working hours overlap with Central European Time. Strong written English is important, since much of our work is async.

Day to day:

Complete required training and quality coaching sessions. Call customers back on open issues within the promised timeframe. Document every interaction in Zendesk or Salesforce Service Cloud. Look up orders, accounts and shipping status in the CRM and order system. Notice repeat problems and report them to your team lead. Process returns, exchanges, refunds and address changes.

Qualifications:

2+ years of customer service, retail, hospitality or call centre experience. Typing speed of at least 35 WPM. Must pass a background check. For remote roles: quiet workspace and wired internet at 25 Mbps or faster. Comfortable using multiple screens and systems at the same time. Clear speaking voice and good listening skills.

Schedule: Four 10-hour shifts, rotating weekend day

Rate: ₹9,00,000 to ₹12,00,000 per annum

What you get:

Flexible hours. Annual team retreat. Health insurance through our employer-of-record partner. Public holidays observed per your country. Paid parental leave. Paid sick days. Performance bonus.

The posting will close once we have a strong shortlist.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Vecht Verzekeringen.