Customer Service Adviser

Turner Family Medicine is hiring a Customer Service Adviser to work remotely from Pakistan. Looking for patient people who can follow a process, type while they talk and stay polite with upset callers. We are headquartered in London and have been hiring remotely since 2020. This is a full-time remote role. We use an employer of record in Pakistan, so you get a proper employment contract, not a freelance agreement. Core hours are 10:00 AM to 4:00 PM UK time.

In this role you will

• Explain bills and payment options and take payments over the phone.
• Complete required training and quality coaching sessions.
• Transfer calls to the right department with a warm handoff.
• Process returns, exchanges, refunds and address changes.

Qualifications

• 2+ years of customer service, retail, hospitality or call centre experience.
• Clear speaking voice and good listening skills.
• Reliable attendance. Schedule adherence is tracked.

Preferred

• Knowledge of e-commerce order systems such as Shopify.
• Chat support experience.
• Prior billing or insurance call centre work.

What you get

Salary range: PKR 120,000-PKR 155,000 pcm

• Public holidays observed per your country.
• Paid sick days.
• Annual salary review.
• Performance bonus.
• Monthly internet allowance.
• Annual learning budget.

The company

Patients come to us for paediatric care, from newborn visits through sports physicals.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Turner Family Medicine.