Customer Service Adviser

Headquartered in Bhubaneswar, the company runs operations centres in Odisha and two other locations. We process billions of card transactions a year for merchants, banks and software platforms.

Job summary

Trestlecrest is hiring for its operations team in Mombasa. Full-time and part-time shifts available. Paid training for the first two weeks. After that you will handle 40 to 60 contacts per shift. This is a full-time remote role. We use an employer of record in Kenya, so you get a proper employment contract, not a freelance agreement.

Responsibilities

• Look up orders, accounts and shipping status in the CRM and order system.
• Call customers back on open issues within the promised timeframe.
• Follow scripts and required disclosures on recorded lines.
• Complete required training and quality coaching sessions.
• Process returns, exchanges, refunds and address changes.
• Notice repeat problems and report them to your team lead.

Minimum qualifications

• 2-4 years of customer service, retail, hospitality or call centre experience.
• Reliable attendance. Schedule adherence is tracked.
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster.
• Clear speaking voice and good listening skills.

Schedule: Four 10-hour shifts, rotating weekend day

Pay and benefits

• Annual salary review.
• Company laptop.
• Annual learning budget.
• Monthly internet allowance.
• Paid sick days.

Due to the number of applications, only shortlisted candidates will be contacted.

Tell us your notice period and what salary you are looking for.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Trestlecrest.