Customer Service Adviser

About Trestlecrest

Headquartered in Bhubaneswar, the company runs operations centres in Odisha and two other locations. We process billions of card transactions a year for merchants, banks and software platforms.

Trestlecrest has an opening for a Customer Service Adviser. Paid training for the first two weeks. After that you will handle 40 to 60 contacts per shift. We are headquartered in Bhubaneswar and have been hiring remotely since 2020. We hire in France through an employer of record, so this is a regular full-time job with local payroll and statutory benefits.

Main duties

• Look up orders, accounts and shipping status in the CRM and order system
• Update customer records accurately
• Transfer calls to the right department with a warm handoff
• Escalate complaints that need a supervisor or another department
• Follow scripts and required disclosures on recorded lines
• Explain bills and payment options and take payments over the phone
• Complete required training and quality coaching sessions

Skills and experience

• 2-4 years of customer service, retail, hospitality or call centre experience
• Clear speaking voice and good listening skills
• Reliable attendance. Schedule adherence is tracked
• Typing speed of at least 35 WPM

Nice to have

• Bilingual English and Spanish (pay differential)
• Experience handling escalations
• Zendesk, Five9 or Genesys experience

Why work with us

Rate: €23,000-€27,000 per year

• Two weeks of paid leave at year end
• Public holidays observed per your country
• Annual team retreat
• Paid sick days

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Trestlecrest.