Customer Service Adviser

About the job

Small business owners and physicians make up a large share of the client list. Trenton Lending is hiring a Customer Service Adviser to work remotely from Pakistan. This is a phone-heavy role with set schedules. Breaks and lunch are scheduled by workforce management. The company is based in Trenton, the US. Our team works from several countries. This is a full-time remote role. We use an employer of record in Pakistan, so you get a proper employment contract, not a freelance agreement. Core hours are 9:00 AM to 1:00 PM US Eastern. We send you a laptop and the accessories you need on day one.

Complete required training and quality coaching sessions
Escalate complaints that need a supervisor or another department
Look up orders, accounts and shipping status in the CRM and order system
Update customer records accurately

What you'll need

3-5 years of customer service, retail, hospitality or call centre experience
For remote roles: quiet workspace and wired internet at 25 Mbps or faster
Must pass a background check
Clear speaking voice and good listening skills

Schedule: Monday to Friday, 8:00 AM to 4:30 PM.

Compensation: PKR 145,000 - PKR 170,000 per month

We offer flexible hours, paid sick days, performance bonus, 24 days paid time off, public holidays observed per your country and annual salary review.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Trenton Lending.