Customer Service Adviser

About the job

About us

Our claims organisation handles more than 400,000 claims a year, including catastrophe response after hurricanes and hail.

Looking for a Customer Service Adviser who wants to stay somewhere for a while. Paid training for the first two weeks. After that you will handle 40 to 60 contacts per shift. The company is based in Salt Lake City, the US. The team is spread across multiple countries. We hire in India through an employer of record, so this is a regular full-time job with local payroll and statutory benefits. You will need at least 4 hours of overlap with US Central time. Clear written English is a must, as the team works across time zones.

Essential duties and responsibilities

Call customers back on open issues within the promised timeframe. Follow scripts and required disclosures on recorded lines. Document every interaction in Zendesk or Salesforce Service Cloud. Look up orders, accounts and shipping status in the CRM and order system.

You'll need

2-4 years of customer service, retail, hospitality or call centre experience. Reliable attendance. Schedule adherence is tracked. Must pass a background check. Basic computer skills (Windows, Outlook, web browsers).

Schedule: Monday to Friday, 11:00 AM to 7:30 PM

Benefits

20 days paid time off. Company laptop. Annual salary review. Paid parental leave. Monthly internet allowance.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Torchway Benefits.