Customer Service Adviser

A bit about us

Our brokers know the carriers they use, many of them owner-operators.

Role overview

We're looking for a Customer Service Adviser to join our team. This is a remote role. This is a phone-heavy role with set schedules. Breaks and lunch are scheduled by workforce management. This is a long-term contractor role, paid monthly in USD. You will need to be available during UK office hours, at least until 3:00 PM GMT. You will need a reliable internet connection and a quiet place to work.

What you'll be doing

• Follow scripts and required disclosures on recorded lines
• Escalate complaints that need a supervisor or another department
• Meet targets for handle time, quality score and customer satisfaction
• Transfer calls to the right department with a warm handoff
• Complete required training and quality coaching sessions

Required qualifications

• 3+ years of customer service, retail, hospitality or call centre experience
• Must pass a background check
• Comfortable using multiple screens and systems at the same time
• Typing speed of at least 35 WPM
• Able to sit at a workstation and wear a headset for a full shift
• Basic computer skills (Windows, Outlook, web browsers)

Schedule: Monday to Friday, 11:00 AM to 7:30 PM

Perks and benefits

Compensation: $2.50 to $3.00 an hour

• Paid time off
• Company laptop

Duration: 6 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Thames Distribution.