Customer Service Adviser

Job Title: Customer Service Adviser

Location: Sydney

Salary: $72,000 - $86,000 per year

Hours: Four 10-hour shifts, rotating weekend day

Contract: Permanent

Regulars have their own booths. Most of our produce comes from nearby farms. Shift meal provided.

The position:

Teasel Cafe is hiring for its Billing team in Sydney. Full-time and part-time shifts available. The work is on site and cannot be done remotely.

Day to day:

• Explain bills and payment options and take payments over the phone
• Call customers back on open issues within the promised timeframe
• Look up orders, accounts and shipping status in the CRM and order system
• Answer inbound calls, live chats and emails from a queue
• Transfer calls to the right department with a warm handoff
• Process returns, exchanges, refunds and address changes
• Update customer records accurately

What we're looking for:

• 3+ years of customer service, retail, hospitality or call centre experience
• Basic computer skills (Windows, Outlook, web browsers)
• High school diploma or GED
• Clear speaking voice and good listening skills
• Comfortable using multiple screens and systems at the same time

Compensation and benefits:

• Superannuation on top of salary
• Paid parental leave
• Paid training and tickets
• Above-award pay rates
• Paid overtime
• Staff discounts
• Employee assistance program

Shortlisting will begin immediately.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Teasel Cafe.