Customer Service Adviser

Mergers with neighboring utilities over the decades have doubled the service territory. Generation includes natural gas, nuclear, wind and solar plants. Line workers go through a four-year apprenticeship.

JOB SUMMARY:

Looking for a Customer Service Adviser who wants to stay somewhere for a while. Looking for patient people who can follow a process, type while they talk and stay polite with upset callers. Remote, open to candidates across India.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Complete required training and quality coaching sessions.
• Update customer records accurately.
• Call customers back on open issues within the promised timeframe.
• Follow scripts and required disclosures on recorded lines.
• Process returns, exchanges, refunds and address changes.
• Explain bills and payment options and take payments over the phone.
• Escalate complaints that need a supervisor or another department.
• Meet targets for handle time, quality score and customer satisfaction.

MINIMUM QUALIFICATIONS:

• 3-5 years of customer service, retail, hospitality or call centre experience.
• Able to sit at a workstation and wear a headset for a full shift.
• Basic computer skills (Windows, Outlook, web browsers)
• Typing speed of at least 35 WPM.
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster.
• Must pass a background check.
• Clear speaking voice and good listening skills.

Salary: ₹4-5 LPA

PERKS AND BENEFITS:

• Health insurance for you and your family.
• Provident fund.
• Paid leave.
• Internet reimbursement.
• Meal coupons.
• Group term life insurance.
• Gratuity.

We review applications as they come in.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at SWM Gas.