Customer Service Adviser

Mergers with neighboring utilities over the decades have doubled the service territory. Generation includes natural gas, nuclear, wind and solar plants. Line workers go through a four-year apprenticeship.

About the role:

We are backfilling a position after an internal move. Looking for patient people who can follow a process, type while they talk and stay polite with upset callers. Remote position. Most of the team is in Pune, but nobody is required to come in. Reliable internet and a power backup are a must.

Duties:

• Meet targets for handle time, quality score and customer satisfaction
• Complete required training and quality coaching sessions
• Escalate complaints that need a supervisor or another department
• Notice repeat problems and report them to your team lead
• Document every interaction in Zendesk or Salesforce Service Cloud

Required qualifications:

• For remote roles: quiet workspace and wired internet at 25 Mbps or faster
• Clear speaking voice and good listening skills
• Typing speed of at least 35 WPM
• Able to sit at a workstation and wear a headset for a full shift
• Basic computer skills (Windows, Outlook, web browsers)
• Reliable attendance. Schedule adherence is tracked

Salary range: ₹5,00,000 - ₹5,50,000 per annum

Why work with us:

• Health insurance for you and your family
• Provident fund
• Paid leave

This posting may close early if we receive enough applications.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at SWM Gas.