Customer Service Adviser

About the job

Stonebridge Learning has an opening for a Customer Service Adviser. Looking for patient people who can follow a process, type while they talk and stay polite with upset callers. Remote, open to candidates across India.

What you'll be doing:

Document every interaction in Zendesk or Salesforce Service Cloud.
Process returns, exchanges, refunds and address changes.
Notice repeat problems and report them to your team lead.
Transfer calls to the right department with a warm handoff.
Update customer records accurately.

Requirements:

3-5 years of customer service, retail, hospitality or call centre experience.
Basic computer skills (Windows, Outlook, web browsers)
For remote roles: quiet workspace and wired internet at 25 Mbps or faster.

Compensation and benefits:

Salary: ₹2,50,000 - ₹3,00,000 per annum

Health insurance for you and your family.
Provident fund.
Paid leave.

Who we are:

240 employees work in product, content, sales and customer success. Since 1991, the platform has grown to more than 5,000 corporate customers.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Stonebridge Learning.