Customer Service Adviser

Since 2020, the company has expanded from listings into payments, shipping and seller financing.

Overview:

Skiffmill HQ is hiring for its Returns team in Johannesburg. Full-time and part-time shifts available. This is a phone-heavy role with set schedules. Breaks and lunch are scheduled by workforce management. Fully remote. You can work from anywhere in South Africa.

Responsibilities:

• Transfer calls to the right department with a warm handoff.
• Look up orders, accounts and shipping status in the CRM and order system.
• Explain bills and payment options and take payments over the phone.
• Call customers back on open issues within the promised timeframe.
• Answer inbound calls, live chats and emails from a queue.
• Process returns, exchanges, refunds and address changes.
• Complete required training and quality coaching sessions.
• Notice repeat problems and report them to your team lead.

What you need:

• 2+ years of customer service, retail, hospitality or call centre experience.
• High school diploma or GED.
• Comfortable using multiple screens and systems at the same time.
• Clear speaking voice and good listening skills.
• Typing speed of at least 35 WPM.
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster.

Preferred:

• Knowledge of e-commerce order systems such as Shopify.
• Prior billing or insurance call centre work.

Why work with us:

• Medical aid contribution.
• Provident fund.
• Group life cover.
• Overtime paid.

Applications are reviewed on a rolling basis.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Skiffmill HQ.