Customer Service Adviser

Who we are:

Headquartered in Jaipur since 1987, the company now sells in 40 countries and supports customers in 11 languages. Product, engineering and support teams work out of offices in Jaipur, Rajasthan and two nearshore delivery centres.

We're looking for a Customer Service Adviser to join our team. This is a remote role. Looking for patient people who can follow a process, type while they talk and stay polite with upset callers. Hourly pay plus quarterly performance bonus, health benefits after 60 days and paid time off. Remote position. Most of the team is in Jaipur, but nobody is required to come in.

Responsibilities:

• Explain bills and payment options and take payments over the phone.
• Meet targets for handle time, quality score and customer satisfaction.
• Transfer calls to the right department with a warm handoff.
• Complete required training and quality coaching sessions.
• Look up orders, accounts and shipping status in the CRM and order system.

Skills and experience:

• 3+ years of customer service, retail, hospitality or call centre experience.
• Reliable attendance. Schedule adherence is tracked.
• Must pass a background check.
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster.

Benefits:

• Health insurance for you and your family.
• Provident fund.
• Paid leave.
• Internet reimbursement.
• Accommodation provided.
• Meal coupons.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Singh Labs.