Customer Service Adviser

A bit about us:

Our office is in a converted house near downtown Multan. We started in 1988 and have grown to about 44 people.

The position:

Sheikh Wealth Management is hiring a Customer Service Adviser to work remotely from Pakistan. This is a phone-heavy role with set schedules. Breaks and lunch are scheduled by workforce management. Remote, open to candidates across Pakistan. A stable internet connection and a backup power option are required.

Key responsibilities:

• Document every interaction in Zendesk or Salesforce Service Cloud.
• Notice repeat problems and report them to your team lead.
• Explain bills and payment options and take payments over the phone.
• Answer inbound calls, live chats and emails from a queue.

What we're looking for:

• 3+ years of customer service, retail, hospitality or call centre experience.
• Able to sit at a workstation and wear a headset for a full shift.
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster.

Schedule: Monday to Friday, 8:00 AM to 4:30 PM

What you get:

Salary: PKR 53,000-PKR 63,000 per month

• Provident fund.
• Medical insurance.
• Paid leave.
• Two bonuses a year.

We are reviewing applications as they arrive, so apply early.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Sheikh Wealth Management.