Customer Service Adviser

Dentists, insurance agents and law offices make up most of the client list. Clients have the owner's cell number, and the owner still takes the occasional Saturday call. Founded in 2006, we now have 15 employees.

Role overview:

The Customer Service Adviser answers customer calls, chats and emails about orders, billing and account changes. This position is on site in Barcelona.

What you'll do:

• Answer inbound calls, live chats and emails from a queue.
• Document every interaction in Zendesk or Salesforce Service Cloud.
• Follow scripts and required disclosures on recorded lines.
• Explain bills and payment options and take payments over the phone.

You'll need:

• 3+ years of customer service, retail, hospitality or call centre experience.
• Basic computer skills (Windows, Outlook, web browsers)
• Comfortable using multiple screens and systems at the same time.
• Clear speaking voice and good listening skills.
• Reliable attendance. Schedule adherence is tracked.

Schedule: Monday to Friday, 8:00 AM to 4:30 PM

Compensation and benefits:

Pay: €25,000 - €28,000 per year

• Flexible remuneration plan.
• Overtime paid.
• Paid training.
• Meal vouchers.
• Private health insurance.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Sheepfold S.L..