Customer Service Adviser

Beer, wine and spirits go out to bars, restaurants and liquor stores daily. Outside reps get a car allowance and a phone.

This is a new position created as the team has grown over the last year. The Customer Service Adviser answers customer calls, chats and emails about orders, billing and account changes. We hire in Brazil through an employer of record, so this is a regular full-time job with local payroll and statutory benefits. You will need some overlap with Australian Eastern time in the mornings. We send you a laptop and the accessories you need on day one.

Responsibilities:

Explain bills and payment options and take payments over the phone. Notice repeat problems and report them to your team lead. Meet targets for handle time, quality score and customer satisfaction. Process returns, exchanges, refunds and address changes. Look up orders, accounts and shipping status in the CRM and order system. Document every interaction in Zendesk or Salesforce Service Cloud. Transfer calls to the right department with a warm handoff. Escalate complaints that need a supervisor or another department.

What you'll need:

Basic computer skills (Windows, Outlook, web browsers). Typing speed of at least 35 WPM. Must pass a background check. Reliable attendance. Schedule adherence is tracked. Clear speaking voice and good listening skills. For remote roles: quiet workspace and wired internet at 25 Mbps or faster.

Schedule: Monday to Friday, 8:00 AM to 4:30 PM

What you get:

Home office setup budget. Annual salary review. Company laptop. Two weeks of paid leave at year end. Health insurance through our employer-of-record partner. Performance bonus.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Scott Brothers Building Supply Pty Ltd.