Customer Service Adviser

Our charter school serves about 600 students in grades K through 8. Since 1991, the school has served families in Hamburg and nearby towns. Snow days are made up in June.

Role overview:

We are backfilling a position after an internal move. This is a phone-heavy role with set schedules. Breaks and lunch are scheduled by workforce management. Remote within Germany. The team meets in Hamburg once a quarter, travel covered.

What you'll be doing:

• Follow scripts and required disclosures on recorded lines
• Explain bills and payment options and take payments over the phone
• Escalate complaints that need a supervisor or another department
• Document every interaction in Zendesk or Salesforce Service Cloud
• Look up orders, accounts and shipping status in the CRM and order system
• Answer inbound calls, live chats and emails from a queue

Minimum qualifications:

• 3-5 years of customer service, retail, hospitality or call centre experience
• Must pass a background check
• Able to sit at a workstation and wear a headset for a full shift

Bonus points:

• Knowledge of e-commerce order systems such as Shopify
• Chat support experience

Schedule: Monday to Friday, 11:00 AM to 7:30 PM

What you get:

Salary: €25,000 - €29,000 a year

• Company pension scheme
• Holiday pay
• Flexible working hours

The posting will close once we have a strong shortlist.

Please submit your CV in English.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Schule Schneider.