Customer Service Adviser

Headquarters and the main research campus are in Zürich. Since 1972, the company has built manufacturing sites in Zurich and abroad. We started in 1972 and have grown to about 480 people.

About the role:

Schneider Maschinenbau has an opening for a Customer Service Adviser. Hourly pay plus quarterly performance bonus, health benefits after 60 days and paid time off. Remote, open to candidates across Switzerland. We use Slack, Notion and Google Meet. Cameras on for team calls.

Main duties:

• Document every interaction in Zendesk or Salesforce Service Cloud.
• Process returns, exchanges, refunds and address changes.
• Transfer calls to the right department with a warm handoff.
• Escalate complaints that need a supervisor or another department.
• Follow scripts and required disclosures on recorded lines.

Required qualifications:

• 2-4 years of customer service, retail, hospitality or call centre experience.
• Must pass a background check.
• Basic computer skills (Windows, Outlook, web browsers)
• Clear speaking voice and good listening skills.

Preferred qualifications:

• Zendesk, Five9 or Genesys experience.
• Bilingual English and Spanish (pay differential)

Schedule: Monday to Friday, 8:00 AM to 4:30 PM

What we offer:

• Company pension scheme.
• Holiday pay.
• Christmas bonus.
• Childcare allowance.
• JobRad bike leasing.
• Home office equipment.
• Paid overtime or time off in lieu.

Let us know your current notice period and salary expectations.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Schneider Maschinenbau GmbH.