Customer Service Adviser

Saltreach Investment Partners is a fee-only advisory practice with two advisors, a paraplanner and an office manager. Saltreach Investment Partners is hiring for its operations team in Mumbai. Full-time and part-time shifts available. The Customer Service Adviser answers customer calls, chats and emails about orders, billing and account changes. Hybrid. You will need to be in Mumbai at least two days per week.

• Meet targets for handle time, quality score and customer satisfaction
• Transfer calls to the right department with a warm handoff
• Notice repeat problems and report them to your team lead
• Explain bills and payment options and take payments over the phone

Minimum qualifications

• 3+ years of customer service, retail, hospitality or call centre experience
• Typing speed of at least 35 WPM
• Clear speaking voice and good listening skills
• Comfortable using multiple screens and systems at the same time

Schedule: Four 10-hour shifts, rotating weekend day.

We offer health insurance for you and your family, provident fund, paid leave, hybrid working, overtime pay, accommodation provided and gratuity.

Candidates must be eligible to work in India.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Saltreach Investment Partners.