Customer Service Adviser

Who we are:

Our advisors handle retirement planning, investment management and estate coordination for about 900 households. Sai Asset Management is an independent wealth management firm advising families, business owners and retirees.

The position:

We're looking for a Customer Service Adviser to join our team. This is a remote role. Looking for patient people who can follow a process, type while they talk and stay polite with upset callers. Fully remote. You can work from anywhere in India.

Job duties:

• Follow scripts and required disclosures on recorded lines.
• Explain bills and payment options and take payments over the phone.
• Update customer records accurately.
• Answer inbound calls, live chats and emails from a queue.
• Complete required training and quality coaching sessions.

Who you are:

• 3-5 years of customer service, retail, hospitality or call centre experience.
• Able to sit at a workstation and wear a headset for a full shift.
• Reliable attendance. Schedule adherence is tracked.

Nice to have:

• Experience handling escalations.
• Knowledge of e-commerce order systems such as Shopify.
• Zendesk, Five9 or Genesys experience.

Schedule: Tuesday to Saturday, 9:00 AM to 5:30 PM

Why work with us:

• Health insurance for you and your family.
• Provident fund.
• Paid leave.
• Internet reimbursement.

Candidates must be eligible to work in India.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Sai Asset Management.