Customer Service Adviser

Job Title: Customer Service Adviser

Location: Remote (UK)

Salary: £23,000-£26,000 per annum + benefits

Hours: Monday to Friday, 8:00 AM to 4:30 PM

Contract: Full-time, permanent

Most of our customers have accounts going back decades. Our counter staff know what most customers need before they ask.

THE POSITION

Looking for patient people who can follow a process, type while they talk and stay polite with upset callers. Employment is through our payroll partner in the UK. Salary is paid monthly in pounds. You will need at least 4 hours of overlap with US Eastern time. Most communication happens in Slack, with short video calls when needed.

RESPONSIBILITIES

• Call customers back on open issues within the promised timeframe.
• Document every interaction in Zendesk or Salesforce Service Cloud.
• Escalate complaints that need a supervisor or another department.
• Transfer calls to the right department with a warm handoff.

YOU'LL NEED

• 2-4 years of customer service, retail, hospitality or call centre experience.
• High school diploma or GED.
• Clear speaking voice and good listening skills.

WHAT YOU GET

• Annual learning budget.
• 20 days paid time off.
• Monthly internet allowance.
• Home office setup budget.

We may close the vacancy early if we receive a high number of applications.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Reston Supply LLC.