Customer Service Adviser (Remote)

About the job

Most work comes in through ConnectWise tickets, with a dispatch board for onsite visits. Looking for a Customer Service Adviser (Remote) who wants to stay somewhere for a while. Paid training for the first two weeks. After that you will handle 40 to 60 contacts per shift. Remote, open to candidates across the UK. We talk mostly in Slack and hop on quick calls when something needs discussing.

The job includes: document every interaction in Zendesk or Salesforce Service Cloud; answer inbound calls, live chats and emails from a queue; explain bills and payment options and take payments over the phone; look up orders, accounts and shipping status in the CRM and order system.

Who you are:

3+ years of customer service, retail, hospitality or call centre experience.
Must pass a background check.

Schedule: Monday to Friday, 8:00 AM to 4:30 PM.

Salary: £18,500 to £22,000 per annum

We offer company pension, 28 days annual leave including bank holidays, uniform provided, long service awards and pension scheme with 5% employer contribution.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Yarrowhall IT.