Customer Service Adviser, Remote

Our claims organisation handles more than 400,000 claims a year, including catastrophe response after hurricanes and hail. We started in 1973 and have grown to about 420 people. Hail season means long days for field adjusters.

Position summary

The Customer Service Adviser, Remote answers customer calls, chats and emails about orders, billing and account changes.

Main duties

• Follow scripts and required disclosures on recorded lines
• Call customers back on open issues within the promised timeframe
• Meet targets for handle time, quality score and customer satisfaction
• Update customer records accurately
• Complete required training and quality coaching sessions
• Transfer calls to the right department with a warm handoff
• Notice repeat problems and report them to your team lead

Minimum qualifications

• 2+ years of customer service, retail, hospitality or call centre experience
• Able to sit at a workstation and wear a headset for a full shift
• Typing speed of at least 35 WPM
• Basic computer skills (Windows, Outlook, web browsers)
• High school diploma or GED
• Must pass a background check
• Comfortable using multiple screens and systems at the same time

Preferred

• Knowledge of e-commerce order systems such as Shopify
• Zendesk, Five9 or Genesys experience
• Experience handling escalations
• Prior billing or insurance call centre work

Schedule: Four 10-hour shifts, rotating weekend day

₹4,00,000 - ₹5,50,000 per annum

Pay and benefits

• Health insurance for you and your family
• Provident fund
• Paid leave
• Overtime pay
• Internet reimbursement
• Group term life insurance
• Gratuity

Candidates must be eligible to work in India.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Visakhapatnam Risk Advisors.