Customer Service Adviser - Remote

Mergers with neighboring utilities over the decades have doubled the service territory. Generation includes natural gas, nuclear, wind and solar plants. Line workers go through a four-year apprenticeship.

The position

Our team is growing and we are hiring a Customer Service Adviser - Remote. This is a phone-heavy role with set schedules. Breaks and lunch are scheduled by workforce management. This role is fully remote within India.

Essential duties and responsibilities

Follow scripts and required disclosures on recorded lines. Look up orders, accounts and shipping status in the CRM and order system. Notice repeat problems and report them to your team lead. Complete required training and quality coaching sessions. Process returns, exchanges, refunds and address changes. Call customers back on open issues within the promised timeframe. Explain bills and payment options and take payments over the phone.

Minimum qualifications

3+ years of customer service, retail, hospitality or call centre experience. Able to sit at a workstation and wear a headset for a full shift. Clear speaking voice and good listening skills. High school diploma or GED. For remote roles: quiet workspace and wired internet at 25 Mbps or faster. Typing speed of at least 35 WPM.

Compensation: ₹2-2.5 LPA

Compensation and benefits

Health insurance for you and your family. Provident fund. Paid leave.

Please submit your CV in English.

Due to the number of applications, only shortlisted candidates will be contacted.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at SWM Gas.