Customer Service Adviser, Remote

Advisors, operations, compliance and technology teams total roughly 7,000 people. Since 1955, the firm has grown through acquisitions of independent advisory practices.

The role

The Customer Service Adviser, Remote answers customer calls, chats and emails about orders, billing and account changes. This is a phone-heavy role with set schedules. Breaks and lunch are scheduled by workforce management.

What you'll be doing

• Look up orders, accounts and shipping status in the CRM and order system
• Explain bills and payment options and take payments over the phone
• Process returns, exchanges, refunds and address changes
• Answer inbound calls, live chats and emails from a queue
• Complete required training and quality coaching sessions
• Document every interaction in Zendesk or Salesforce Service Cloud
• Call customers back on open issues within the promised timeframe
• Escalate complaints that need a supervisor or another department

What you need

• 3+ years of customer service, retail, hospitality or call centre experience
• Reliable attendance. Schedule adherence is tracked
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster
• Comfortable using multiple screens and systems at the same time
• Clear speaking voice and good listening skills
• Must pass a background check
• Typing speed of at least 35 WPM

Rate: $4.00-$5.00 an hour

Why work with us

• Flexible hours
• Company laptop

Duration: 6 months. Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Switchgrass.