Customer Service Adviser - Remote

Job summary

Siddiqui Data is hiring for its operations team in Lahore. Full-time and part-time shifts available. You will join as an independent contractor on a long-term agreement. Payment is monthly in USD. Working hours follow Gulf time, Monday to Friday.

In this role you will

• Call customers back on open issues within the promised timeframe
• Explain bills and payment options and take payments over the phone
• Escalate complaints that need a supervisor or another department
• Document every interaction in Zendesk or Salesforce Service Cloud
• Update customer records accurately
• Complete required training and quality coaching sessions
• Answer inbound calls, live chats and emails from a queue

Minimum qualifications

• 2-4 years of customer service, retail, hospitality or call centre experience
• High school diploma or GED
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster
• Typing speed of at least 35 WPM

What we offer

• Paid in USD
• Flexible hours
• Long-term engagement

About the company

Two developers, a designer and a support lead make up most of the company, so everyone touches the product. Small accounting firms in Dubai use our engagement letter and e-signature tool, and most heard about us from a colleague.

If you are shortlisted, we will reach out to set up a first call.

Include your expected salary and earliest start date with your application.

Duration: 3 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Siddiqui Data.