Customer Service Adviser, Remote

Company overview:

Agents, brokers and direct customers all buy through our platforms, with policy administration on Guidewire. Catastrophe teams deploy adjusters within days of a major storm.

The Customer Service Adviser, Remote answers customer calls, chats and emails about orders, billing and account changes.

Key responsibilities:

Notice repeat problems and report them to your team lead. Transfer calls to the right department with a warm handoff. Update customer records accurately. Escalate complaints that need a supervisor or another department. Complete required training and quality coaching sessions.

Required qualifications:

Comfortable using multiple screens and systems at the same time. Clear speaking voice and good listening skills. Basic computer skills (Windows, Outlook, web browsers). Typing speed of at least 35 WPM.

Bonus points:

Zendesk, Five9 or Genesys experience. Experience handling escalations. Chat support experience.

Schedule: Tuesday to Saturday, 9:00 AM to 5:30 PM

Perks and benefits:

Health insurance for you and your family. Provident fund. Paid leave. Overtime pay. Meal coupons. Accommodation provided. Group term life insurance.

Please mention your notice period and expected salary.

This posting may close early if we receive enough applications.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Sai Insurance Group.