Customer Service Adviser - Remote

About the company:

Clients are mostly mid-sized companies in Texas. Our designers write, storyboard, build and test their own courses. Founded in 2000, we now have 14 employees.

Overview:

Robinson Knowledge is hiring for its operations team in Karachi. Full-time and part-time shifts available. You will be employed through our employer-of-record partner in Pakistan, with a local contract and salary paid in Pakistani rupees. Core hours overlap with US Central time, 9:00 AM to 1:00 PM CT.

In this role you will:

• Document every interaction in Zendesk or Salesforce Service Cloud
• Notice repeat problems and report them to your team lead
• Escalate complaints that need a supervisor or another department
• Answer inbound calls, live chats and emails from a queue
• Complete required training and quality coaching sessions
• Process returns, exchanges, refunds and address changes

About you:

• 3+ years of customer service, retail, hospitality or call centre experience
• High school diploma or GED
• Comfortable using multiple screens and systems at the same time

Preferred qualifications:

• Experience handling escalations
• Chat support experience
• Bilingual English and Spanish (pay differential)

Schedule: Tuesday to Saturday, 9:00 AM to 5:30 PM

Benefits:

Salary: PKR 100,000 - PKR 115,000 a month

• Annual learning budget
• Paid sick days
• Health insurance through our employer-of-record partner
• Home office setup budget
• Public holidays observed per your country
• Two weeks of paid leave at year end

We may close this posting early once we have enough applications.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Robinson Knowledge.