Customer Service Adviser - Remote

Public sector agencies, utilities and large health systems licence our asset management platform under multi-year contracts. Poplarset employs 7,300 people across engineering hubs in Düsseldorf and three other locations, building ERP software for mid-market manufacturers.

The role

Hourly pay plus quarterly performance bonus, health benefits after 60 days and paid time off. The Customer Service Adviser - Remote answers customer calls, chats and emails about orders, billing and account changes.

What you'll be doing

• Call customers back on open issues within the promised timeframe
• Complete required training and quality coaching sessions
• Transfer calls to the right department with a warm handoff
• Explain bills and payment options and take payments over the phone
• Meet targets for handle time, quality score and customer satisfaction

What you need

• 2-4 years of customer service, retail, hospitality or call centre experience
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster
• Clear speaking voice and good listening skills
• Comfortable using multiple screens and systems at the same time
• Typing speed of at least 35 WPM
• High school diploma or GED
• Must pass a background check

Schedule: Monday to Friday, 11:00 AM to 7:30 PM

Why work with us

• Home office setup budget
• Health insurance through our employer-of-record partner
• Annual team retreat
• Performance bonus
• Monthly internet allowance
• Annual learning budget

Please submit your CV in English.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Poplarset GmbH.