Customer Service Adviser (Remote)

Job Title: Customer Service Adviser (Remote)

Location: Remote (Australia)

Salary: $50,000 to $56,000 per annum

Hours: Part-time, 20 to 25 hours per week including Saturdays

Contract: Fixed-term contract (12 months)

Founded in 1997 by a group of neighbors working out of a church basement. Our executive director also writes most of the grants and covers the front desk some days.

ROLE OVERVIEW

Looking for patient people who can follow a process, type while they talk and stay polite with upset callers. We are headquartered in Santa Monica and have been hiring remotely since 2020. This is a long-term contractor role, paid monthly in USD. You will need at least 3 hours of overlap with US Pacific time. We send you a laptop and the accessories you need on day one.

DAY TO DAY

• Document every interaction in Zendesk or Salesforce Service Cloud.
• Complete required training and quality coaching sessions.
• Follow scripts and required disclosures on recorded lines.
• Process returns, exchanges, refunds and address changes.
• Answer inbound calls, live chats and emails from a queue.

MINIMUM QUALIFICATIONS

• High school diploma or GED.
• Able to sit at a workstation and wear a headset for a full shift.
• Must pass a background check.

COMPENSATION AND BENEFITS

• Paid time off.
• Monthly payments via wire transfer or Wise.

Shortlisting will begin immediately.

Duration: 12 months. Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Palmetto Project LLC.