Customer Service Adviser - Remote

Our managed service programs handle contingent labour for large employers across multiple sites. Clients include Fortune 500 manufacturers, health systems and logistics companies.

The role

Jacksonville Personnel is looking for a Customer Service Adviser - Remote to join a small, steady team. Paid training for the first two weeks. After that you will handle 40 to 60 contacts per shift. This is a full-time remote role. We use an employer of record in Bangladesh, so you get a proper employment contract, not a freelance agreement. Expect to work a schedule that overlaps with US Eastern business hours until about noon ET. We use Slack, Notion and Google Meet. Cameras on for team calls.

Job duties

Document every interaction in Zendesk or Salesforce Service Cloud. Escalate complaints that need a supervisor or another department. Follow scripts and required disclosures on recorded lines. Call customers back on open issues within the promised timeframe. Update customer records accurately. Notice repeat problems and report them to your team lead. Complete required training and quality coaching sessions.

Qualifications

3+ years of customer service, retail, hospitality or call centre experience. Typing speed of at least 35 WPM. Basic computer skills (Windows, Outlook, web browsers). Clear speaking voice and good listening skills. Must pass a background check.

Nice to have

Zendesk, Five9 or Genesys experience. Bilingual English and Spanish (pay differential). Knowledge of e-commerce order systems such as Shopify.

Schedule: Monday to Friday, 8:00 AM to 4:30 PM

BDT 46,000 to BDT 56,000 a month

Pay and benefits

Two weeks of paid leave at year end. Performance bonus. Annual learning budget. Public holidays observed per your country. Home office setup budget. Company laptop. Co-working space stipend.

We are reviewing applications as they arrive, so apply early.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Jacksonville Personnel.