Customer Service Adviser (Remote)

About the role

Fernstack & Co. is hiring for its operations team in Chennai. Full-time and part-time shifts available. We hire in India through an employer of record, so this is a regular full-time job with local payroll and statutory benefits. Core hours are 10:00 to 15:00 CET. We send you a laptop and the accessories you need on day one.

Essential duties and responsibilities

• Complete required training and quality coaching sessions
• Process returns, exchanges, refunds and address changes
• Explain bills and payment options and take payments over the phone
• Transfer calls to the right department with a warm handoff
• Notice repeat problems and report them to your team lead
• Look up orders, accounts and shipping status in the CRM and order system
• Meet targets for handle time, quality score and customer satisfaction
• Escalate complaints that need a supervisor or another department

About you

• 3+ years of customer service, retail, hospitality or call centre experience
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster
• Comfortable using multiple screens and systems at the same time
• Must pass a background check

Schedule: Four 10-hour shifts, rotating weekend day

Benefits

Rate: ₹8,00,000 to ₹9,50,000 per year

• Flexible hours
• Public holidays observed per your country
• Two weeks of paid leave at year end
• Co-working space stipend
• Paid sick days

A bit about us

Merchandising and planning teams set assortments by region and climate. Fernstack & Co. operates more than 400 apparel stores and a large online business. Holiday season means extra hours for everyone.

Please include your notice period and salary expectations.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Fernstack & Co. A/S.