Customer Service Adviser, Remote

We are adding a Customer Service Adviser, Remote to our Billing team. Hourly pay plus quarterly performance bonus, health benefits after 60 days and paid time off. Our team is spread across 9 countries. Headquarters is in Copenhagen. We engage team members in India as full-time contractors. Most of our contractors have been with us for more than two years. Core hours are 10:00 to 15:00 CET. Good written English matters here, since most updates are written.

What you'll do

• Update customer records accurately
• Process returns, exchanges, refunds and address changes
• Document every interaction in Zendesk or Salesforce Service Cloud
• Complete required training and quality coaching sessions
• Look up orders, accounts and shipping status in the CRM and order system

Required qualifications

• 3-5 years of customer service, retail, hospitality or call centre experience
• Clear speaking voice and good listening skills
• High school diploma or GED
• Must pass a background check
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster

Schedule: Tuesday to Saturday, 9:00 AM to 5:30 PM

Benefits

₹9,50,000 - ₹13,00,000 per annum

• Monthly internet allowance
• Paid time off
• Flexible hours
• Company laptop

The company

Merchandising and planning teams set assortments by region and climate. Fernstack & Co. operates more than 400 apparel stores and a large online business. Holiday season means extra hours for everyone.

Candidates must be eligible to work in India.

Duration: 12 months. Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Fernstack & Co. A/S.