Customer Service Adviser (Remote)

Since 1982, the bank has grown through more than a dozen acquisitions. We serve more than two million consumer, small business and commercial clients.

The role:

This role opened up after a team member moved internally. This is a phone-heavy role with set schedules. Breaks and lunch are scheduled by workforce management. We are headquartered in Bursa and have been hiring remotely since 2020. Employment is through our payroll partner in Bangladesh. Salary is paid monthly in taka. Core hours are 10:00 to 15:00 CET. You need a reliable internet connection and somewhere quiet to work.

Job duties:

• Meet targets for handle time, quality score and customer satisfaction
• Explain bills and payment options and take payments over the phone
• Update customer records accurately
• Notice repeat problems and report them to your team lead
• Look up orders, accounts and shipping status in the CRM and order system

Qualifications:

• 2-4 years of customer service, retail, hospitality or call centre experience
• Typing speed of at least 35 WPM
• High school diploma or GED
• Must pass a background check

Preferred:

• Experience handling escalations
• Zendesk, Five9 or Genesys experience
• Bilingual English and Spanish (pay differential)

Schedule: Four 10-hour shifts, rotating weekend day

Compensation: BDT 52,000 - BDT 70,000 pcm

Pay and benefits:

• Paid parental leave
• Performance bonus
• Paid sick days
• Flexible hours
• Wellness allowance
• 24 days paid time off
• Annual salary review

Candidates must be eligible to work in Bangladesh.

We are reviewing applications as they arrive, so apply early.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Cresswell Bancorp A.Ş..