Customer Service Adviser - Remote

About us

Since 2003, the firm has grown through acquisitions of independent advisory practices. Regulatory oversight is constant, and the compliance department is one of the largest in the company. Founded in 2003, we now have 1,600 employees. Quarter-end is busy, and everyone helps with client review prep.

Our team is growing and we are hiring a Customer Service Adviser - Remote. Looking for patient people who can follow a process, type while they talk and stay polite with upset callers. Paid training for the first two weeks. After that you will handle 40 to 60 contacts per shift. We are headquartered in Montreal and have been hiring remotely since 2020. Employment is through our payroll partner in India. Salary is paid monthly in Indian rupees. Expect to work a schedule that overlaps with US Eastern business hours until about noon ET. Clear written English is a must, as the team works across time zones.

Day to day

• Transfer calls to the right department with a warm handoff.
• Update customer records accurately.
• Look up orders, accounts and shipping status in the CRM and order system.
• Call customers back on open issues within the promised timeframe.

Skills and experience

• 2-4 years of customer service, retail, hospitality or call centre experience.
• Clear speaking voice and good listening skills.
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster.
• Must pass a background check.
• Reliable attendance. Schedule adherence is tracked.
• Comfortable using multiple screens and systems at the same time.

Schedule: Four 10-hour shifts, rotating weekend day

What you get

• Monthly internet allowance.
• Home office setup budget.
• Paid parental leave.
• Public holidays observed per your country.
• Two weeks of paid leave at year end.

We look at every application, usually within a week.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Clarke Wealth Partners.