Customer Service Adviser

Across Tamil Nadu, the company runs 14 branch offices and a central depot for hardware staging and imaging. Our field services team covers retail chains, hospitals and banks, dispatching technicians to over 4,000 sites. We started in 1995 and have grown to about 300 people.

About the role

This is a new position created as the team has grown over the last year. The Customer Service Adviser answers customer calls, chats and emails about orders, billing and account changes. Looking for patient people who can follow a process, type while they talk and stay polite with upset callers. Remote position. Most of the team is in Chennai, but nobody is required to come in. Please make sure you have dependable internet and backup power.

What you'll do

Document every interaction in Zendesk or Salesforce Service Cloud. Notice repeat problems and report them to your team lead. Transfer calls to the right department with a warm handoff. Explain bills and payment options and take payments over the phone. Update customer records accurately. Answer inbound calls, live chats and emails from a queue.

Qualifications

Reliable attendance. Schedule adherence is tracked. Able to sit at a workstation and wear a headset for a full shift. For remote roles: quiet workspace and wired internet at 25 Mbps or faster. Typing speed of at least 35 WPM.

Preferred qualifications

Knowledge of e-commerce order systems such as Shopify. Zendesk, Five9 or Genesys experience. Prior billing or insurance call centre work.

Salary: ₹4.5-5.5 LPA

Benefits

Health insurance for you and your family. Provident fund. Paid leave. Internet reimbursement. Gratuity.

If you are shortlisted, we will reach out to set up a first call.

We are reviewing applications as they arrive, so apply early.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Rao Networks.